Refund Policy

Last updated: April 20, 2020

Our approach to refunds is simple: We want to treat our customers like we’re a local shop with a stake in the community. That means we’re not going to beat around the bush or turn you away on a technicality. If you’re unhappy with Beneath, contact us through this link and we’ll work something out.

Examples of full refunds we’ll grant

  • If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel your subscription a couple months ago and you haven’t used it since then, we’ll refund the past couple months.

Examples of partial refunds or credits we’d grant.

  • If you forgot to cancel your subscription a long time ago, we’ll review your situation and issue a partial refund based on the information available.
  • If you upgraded your account a couple months ago, but didn’t use any of the extra quotas or features, we’ll consider granting you free credits to make up the difference.
  • If we have extended downtime (multiple hours in a day or multiple times in a month), we’ll consider issuing a partial credit to your account to make up for your troubles.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Please contact us through this link, tell us about your situation, and we’ll find a way to make you happy.

This policy and process applies to all products and services created and owned by Beneath Systems ApS. That includes all versions of Beneath.

The Beneath policies are open source, licensed under CC BY 4.0. Adapted from the Basecamp open-source policies / CC BY 4.0. Thanks a million to the Basecamp team for making their policies available for us to adapt.