Last updated: April 20, 2020
Our approach to refunds is simple: We want to treat our customers like we’re a local shop with a stake in the community. That means we’re not going to beat around the bush or turn you away on a technicality. If you’re unhappy with Beneath, contact us through this link and we’ll work something out.
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Please contact us through this link, tell us about your situation, and we’ll find a way to make you happy.
This policy and process applies to all products and services created and owned by Beneath Systems ApS. That includes all versions of Beneath.
The Beneath policies are open source, licensed under CC BY 4.0. Adapted from the Basecamp open-source policies / CC BY 4.0. Thanks a million to the Basecamp team for making their policies available for us to adapt.